F.A.Q.

Frequently Asked Questions (FAQ)

Do I have the right to choose Ace Auto Hail Repair?

Yes. You always have the right to choose your repair facility. Insurance companies may recommend shops, but the final decision is yours, and you can choose Ace Auto Hail Repair for hail or collision repairs.

Do you work with all insurance companies?

Yes. We work with all major insurance providers and handle the claim process on your behalf, including communication with adjusters and supplements, to make the repair process as smooth as possible.

What types of repairs do you specialize in?

We specialize in hail damage repair, paintless dent repair (PDR), and collision repair. We also handle total-loss assistance, minor cosmetic repairs, and select customer-pay services.

Is towing really free?

Yes. We offer free towing for non-drivable vehicles, collision repair customers, and total-loss vehicles, as long as the vehicle is being repaired or processed through Ace Auto Hail Repair.

Do you offer loaner cars or rental assistance?

Yes. For qualifying insurance claims, we provide complimentary loaner vehicles or assist with rental car coordination, so you’re not left without transportation during repairs.

How long does hail or collision repair take?

Repair time varies depending on the extent of damage and insurance approval. Hail repairs typically take a few days to a couple of weeks, while collision repairs may vary. We keep you informed throughout the process.

Will my vehicle look the same after repairs?

Yes. Our goal is to restore your vehicle to pre-loss condition using industry-approved repair methods, high-quality materials, and strict quality-control standards.

Do you use OEM parts?

Whenever required or approved, we use OEM (Original Equipment Manufacturer) parts. We also follow insurance guidelines and vehicle manufacturer repair standards to ensure safety and quality.

What if my car is declared a total loss?

If your vehicle is deemed a total loss, we assist with the insurance total-loss process, vehicle transport, and help you understand your settlement options.

Is paintless dent repair (PDR) better than traditional repair?

When applicable, PDR is often the preferred method for hail damage because it preserves the factory paint, maintains vehicle value, and typically results in faster repair times.

Do you serve Denver and Aurora?

Yes. We proudly serve Aurora, Denver, and the entire Denver metro area, providing professional hail and collision repair with convenient towing and insurance support.

How do I get started?

Simply call or contact us online to schedule an inspection. We’ll assess the damage, help start your insurance claim if needed, and guide you through every step of the repair process.